Shore Performance is a contact center consulting firm specializing in customer interactions across multiple communication channels.

We are a vibrant team that delivers highly specialized contact center expertise for our clients, including:

• Sourcing/RFP management
• Site selection
• Workforce management process design and optimization
• Call center performance management
• Business analytics
• Customer Self-service
• Customer Satisfaction.
• Learning and Development

We help companies build world-class contact centers by using time tested methods, leveraging experienced people and deploying technology. Whether you’re looking to optimize performance, improve customer satisfaction, or grow sales and profits, our team will identify the best possible solutions that will deliver the results. This is where most consultant stop, we don’t. We continue working with your team and help project manage the whole implementation.